Returns & Refunds

Please contact us immediately via email if you have any problems with your order. On average, flowers should last anywhere from 3-7 days.

Remember flowers are a perishable product, different flower varieties have different life spans, and can be more delicate compared to other flower species.

After care is important to increase the longevity of your flowers. Should your flowers perish within 48 hours of their delivery date and we are satisfied that all care instructions provided have been followed, Ophelia will be happy to resend a new bunch of flowers or issue a refund.

Ophelia reserves the right to request photographs of the original bunch of flowers to verify this information. The photos must be clear to view the product. External controls such as weather, where you place your bunch in your home, can impact the life span of the flowers.
When preparing every bunch, we undertake a quality control check prior to the flowers leaving the studio to ensure the highest quality.

Ophelia requires that any dissatisfaction with the flowers be communicated to our team within 48 hours of the delivery date.
If you cannot show proof of photographs within 48 hours of the original delivery date, Ophelia reserves the rights to not issue a refund or replacement bunch.
If the recipient receives damaged or sub-standard flowers, please contact us immediately so we can arrange the following:
● A resend on the next available delivery date; or
● A full refund

We will, at our discretion, consider issues raised after the 48 hours deadline but reserve the right to refuse the options of refunding or resending another bunch.
If a refund or redelivery has been approved, this will be done at our earliest convenience – usually within 24-48 hours.Refunds are processed via their original payment method and can take up to 5-10 business days to appear in your account.